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Customer Experience

Boost your results with a culture focused on customer experience.

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Opinaia is your partner in Customer Experience Management and provides you with the best in service and technology to optimize the results of your business.

Forsta Technology - Smart Hub.

Team of customer experience experts.

Highly qualified Technology Team.

Benefits

Monitor the level of customer satisfaction in real time.

Detects opportunities for improvement in the company.

Increase the response rate to your surveys.

Reduce customer churn, increase retention and raise your Net Promoter Score (NPS).

Increase your income through upsells and upgrades with customer promotion.

How do we deliver?

CX platform.

Data collection at physical points of interaction (QR code, totems), online (e-mail, SMS, Whatsapp, Page Reviews, Local Pages) and CRM systems such as SalesForce.

Integrated shot management.
Survey designer.
Prepared for key indicators (NPS, CSat, CES, Like / Dislike) and customized.
Analytical and predictive.
Text Analytics function based on Artificial Intelligence.
Sentiment analysis.
Custom reports.
Closing loop management.
Opinaia Comprehensive Support.
Direct monitoring by the Opinaia team of Experts.

Opinaia support is one of our differentials.

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Online Customer Experience Management

With Opinaia, you have a partner for Customer Experience Management that offers you the best monitoring and management of online contact points for your company.
Rio SEO customer experience technology is a location experience tool for brands that allows you to effectively and easily manage Local Listings, Landing Pages and Reviews.

Local Listing Management

With Rio SEO - Local Listing you gain control of your business listings to achieve maximum data accuracy.

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Local Landing Pages

Publish location-specific web pages with hyperlocal information: special offers, opening hours, products and services, events, and more.

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Review Management

Our alerts notify your team every time a new review arrives, allowing you to respond quickly when customers interact with your business.

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Local Listing Management

With Rio SEO - Local Listing you gain control of your business listings to achieve maximum data accuracy.

Local listings simplify local marketing and help increase your exposure to consumers on essential search engines and directories.

Update your location information in near real-time to ensure your customers stay informed about your current business operations.

Local Landing Pages

Publish location-specific web pages with hyperlocal information: special offers, opening hours, products and services, events, and more.

Provide a seamless landing page experience on any device with location-level pages integrated into your existing corporate website.

Expand your reach with our location software.

Product and service pages optimized for search and designed for the needs of the local shopper.

Review Management

Our alerts notify your team every time a new review arrives, allowing you to respond quickly when customers interact with your business.

Review monitoring always active and in real time.

Measuring customer sentiment.

Monitoring customer reviews locally, by region or as a whole.

Immediate response to new comments.